traininglab
Frequently Asked Questions
Can I cancel or reschedule after I’ve booked a class?
SCA Certificate Courses
SCA certificate courses have very limited seating and require significant planning and preparation to schedule, staff, and deliver. Because of this, SCA Courses follow a separate policy from our non-certification classes.
Refunds and Rescheduling
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30+ days before the course start:
You may reschedule or request a full refund at no charge. -
15–29 days before the course start:
You may reschedule or request a refund, less a 20% processing fee. -
Within 14 days of the course start:
Cancellations and rescheduling are no longer possible and are not eligible for a refund.
Ticket Transfers
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SCA course tickets are transferable. Notify the trainer of the change at least 24 hours before the course begins.
Non-SCA Classes and Workshops
These policies apply to all non-certification classes, tastings, and workshops.
Cancellations
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More than 7 days before class: Full refund
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2–7 days before class: 50% refund
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Less than 48 hours before class: No refund
If you can no longer attend, you’re welcome to transfer your ticket to someone else.
Rescheduling
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More than 14 days before class: Free reschedule
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1 day to 14 days before class: $15 rescheduling fee per ticket
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Less than 24 hours before class: Rescheduling not available, but ticket transfer is allowed
No-Shows
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Participants who do not attend without prior notice are not eligible for a refund or reschedule.
If you need to cancel, reschedule, or transfer a ticket, please contact us as soon as possible so we can help where possible.
Do I need to bring any equipment?
No equipment is required. Our lab is fully stocked with machines, tools, smallwares, milk, and coffee.
If you’d like to bring your own equipment, please clear it with your instructor ahead of time. These requests are best accommodated during private sessions.
How much experience do I need before taking a class?
No prior coffee experience is required for most classes. Our offerings are designed for everyone, from non-coffee drinkers to working professionals.
Some higher-level SCA certificate courses do have prerequisites, which will be listed on the course page.
Can we use non-dairy milk during classes?
We provide whole dairy milk. You’re welcome to bring your own non-dairy milk. Depending on the class, plan on bringing between one quart and one gallon.
Can I schedule a custom training session?
Yes. Our trainers can schedule private or custom sessions outside of posted classes.
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$300 for a 2-hour session
- Each additional hour: $175
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2 people included
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Additional participants $50 per person
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Parking validation included
Email [email protected] to start the conversation.
Can you do off-site classes or experiences at my business or home?
Yes, when feasible. Rates start at $200 per hour (2 hr minimum), and additional fees or limitations may apply depending on location and scope.
Email [email protected] with details about what you have in mind.
I’m opening (or recently opened) a coffee business. Can you help?
Absolutely. We’ve worked with dozens of coffee entrepreneurs launching cafes, coffee bars, and roasteries. We offer structured startup consulting and coaching, and can integrate SCA Brewing and Barista Skills courses where appropriate.
A great starting point is the Coffee Business Owner Crash Course.
Email [email protected] and tell us about your project.